FAQ

At Society Isle Beauty, we are committed to helping you achieve the beautiful skin you deserve.

If for any reason you are not completely satisfied with our products, please call our Consumer Care Team at 0421 649 565 or e-mail us at info@societyisle.com.au

Returns will only be accepted within 30 days of original purchase.

Society Isle Beauty reviews each return case by case, and returns/refunds are subject to the discretion of Society Isle Beauty.

We will gladly accept the return of any unused item purchased on societyislebeauty.com.au We cannot accept items that have been opened unless the product is damaged or defective. In case of damaged, defective or incorrect item, please contact us immediately for assistance at info@societyisle.com.au

Items must be returned to us, unopened and in original packaging, with all accessories, within 30 days of the original purchase date.If a Product Set is being returned, all products in the Set must be returned.If your order contained a gift with purchase, all products composing the gift with purchase must be returned along with the items you wish to return.

1. Place unwanted items in the original packaging; if possible, make sure to include a copy of the packing slip. We recommend using protective packing to minimize any damage to the product. Remove any other labels from the package.

2. Send the package to the following address:

  Society Isle Beauty

  Consumer Care

  67/21 Love St

  Bulimba, QLD, 4171

*Please remember to include your return address in the top left corner.

3. We recommend that you insure the package when sending and retain the receipt. Society Isle Beauty is not responsible for return postage, the cost of insurance, or lost or undelivered items.

4. Please allow 14 business days for Society Isle Beauty to receive and process your return. We will credit or refund the purchase price paid by you for the item(s) plus any tax paid on the item(s), less any discounts, rebates, credits or refunds already given to you in connection with such products. In the event that you return part of a kit, we will credit or refund the portion of the purchase price allocable to the product you are returning.

The original shipping and handling charges, if any, will not be refunded.

5. If you purchased Yon-Ka Paris products at a spa/salon, please first contact that spa/salon directly to inquire about their return policy. If you have any difficulties, please contact us at 0421 649 565 or e-mail us at info@societyisle.com.au

1.Please contact our Consumer Care Team at 0421 649 565 or e-mail us at info@societyisle.com.au for return instructions.

Exchanges:

Exchanges need to be processed as a return, funds will be credited to the original payment method. A new order will need to be placed for a new product.

Gift Order-If you received your order as a gift it needs to be processed as a return. The refund will be credited to the original payment method. A new order will need to be placed for a new product.